Bella Ree LLC

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bellaree.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bellaree.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bellaree.com.

Effective Date: August 21, 2026

At Bella Ree LLC, we take pride in creating handmade, personalized, and carefully crafted products for our customers. Because many of our products are made specifically for each customer, we have established the following Return & Refund Policy.

1. Personalized & Custom-Made Items

Due to the personalized nature of our products, custom and personalized items are generally non-returnable and non-refundable once production has begun.

This includes, but is not limited to:

• Personalized picture magnets
• Custom resin keychains
• Personalized gifts
• Custom resin products
• Products made to a customer's requested specifications
• Items containing customer-provided photographs, names, initials, or other personal information

Please carefully review all personalization details before submitting your order. Bella Ree LLC is not responsible for errors resulting from incorrect information provided by the customer.

2. Non-Personalized Items

Eligible non-personalized items may be returned within 14 days of delivery, provided that:

• The item is unused and in its original condition.
• The item has not been altered, damaged, or personalized.
• The item is returned with all original packaging, when applicable.
• The customer contacts Bella Ree LLC before sending the item back.

Customers are responsible for return shipping costs unless the return is due to an error on the part of Bella Ree LLC.

3. Damaged or Defective Items

We carefully inspect our products before shipment. If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging
• Any additional information requested by Bella Ree LLC

If the issue is determined to be the result of an error, damage during shipment, or a defect attributable to Bella Ree LLC, we may provide a replacement, repair, store credit, or refund at our discretion.

4. Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us within 7 days of delivery.

Bella Ree LLC will review the order and, when appropriate, provide the missing or correct item at no additional cost to the customer.

5. Customer-Provided Information

Customers are responsible for ensuring that all information submitted with an order is accurate, including:

• Names
• Spelling
• Dates
• Photos
• Colors
• Sizes
• Addresses
• Other personalization instructions

Once a custom order has entered production, changes may not be possible.

Bella Ree LLC is not responsible for mistakes resulting from incorrect information supplied by the customer.

6. Order Cancellations

Orders may be canceled before production begins by contacting Bella Ree LLC as soon as possible.

Once a custom or personalized order has entered production, cancellation may no longer be available.

7. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional time to process the refund after Bella Ree LLC has approved it.

Shipping charges are generally non-refundable unless the return or refund is the result of an error made by Bella Ree LLC.

8. Return Shipping

If a return is approved because the customer changed their mind or no longer wants the item, the customer is responsible for return shipping costs.

If the return is necessary because Bella Ree LLC sent an incorrect, damaged, or defective item, Bella Ree LLC may provide return-shipping instructions or otherwise cover the reasonable return shipping cost.

9. Refused or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned to Bella Ree LLC because it was refused, unclaimed, or the customer provided an incorrect address, additional shipping charges may apply before the order can be reshipped.

10. Final Sale Items

Items clearly identified as Final Sale are not eligible for return, exchange, or refund unless the item arrives damaged, defective, or was incorrectly fulfilled by Bella Ree LLC.

11. Exchanges

Because many Bella Ree products are handmade and personalized, exchanges are not guaranteed.

An exchange may be considered for eligible non-personalized items when the item meets the requirements outlined in this policy.

12. How to Request a Return or Refund

To request a return, replacement, store credit, or refund, please contact Bella Ree LLC with:

Customer Name:
Order Number:
Date of Purchase:
Reason for Request:
Photographs (if applicable):

Do not send an item back without receiving return instructions from Bella Ree LLC.

13. Right to Refuse a Return

Bella Ree LLC reserves the right to refuse a return, replacement, or refund when the item does not meet the requirements of this policy, including items that have been used, damaged after delivery, altered, or returned without prior authorization.

Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable law.

14. Contact

For questions regarding returns, refunds, exchanges, or damaged orders, please contact:

Bella Ree LLC
Email: 
Website: bellaree.com

We appreciate your business and thank you for supporting our handmade small business!

Bella Ree LLC — Handmade with Care. Created with You in Mind.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bellaree.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bellaree.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bellaree.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bellaree.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bellaree.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bellaree.com.